Privacy Policy

Hero Nutritionals®, LLC. (“Hero Nutritionals”) is committed to protecting your privacy. We strongly believe in protecting the privacy of the personally identifiable information you share with us. We also believe it is important to inform you about how we will use your personal data and to give you choices about how those data will be used. Therefore, we encourage you to read this Privacy Policy carefully.

This Hero Nutritionals Privacy Policy (“Privacy Policy”) explains data collection and use practices of the web property “www.Hero” (the “Hero Nutritionals Website”). By accessing and using the Hero Nutritionals Website, you consent to the information collection and use practices described in the Privacy Policy. This Privacy Policy is subject to all the terms and conditions set forth in the Terms of Use for this Hero Nutritionals Website that is posted on the bottom of this page.

If you have any questions about the Privacy Policy, you may contact Hero Nutritionals using the information below (the “Contact Information”):

Write to us at:
Hero Nutritionals, Inc.
1900 Carnegie Ave, Bldg A.
Santa Ana, CA 92705

If the Privacy Policy changes, we will post an updated version on the Hero Nutritionals Website. The policy revision date will be posted at the bottom of this page.

Why should you share your personal data with Hero Nutritionals?

Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:

  • Buy Hero Nutritionals products online;
  • Request information specific to your interests;
  • Participate in online communities;
  • Receive personalized messages and special offers that are relevant to your interests; and
  • Save time by storing your preferences.

You may choose to share your information with us in a number of ways online, such as completing a registration form to participate in our activities, ordering a product, entering a contest, participating in a promotion, or subscribing to a newsletter. The information, as gathered, also will allow us to conduct market research to help develop better products, to provide more responsive customer service, and to improve our website.

Sometimes, Hero Nutritionals obtains your personal data from third parties. This collection of your personal data could occur if we buy a business of which you already are a customer or if you disclose your personal data to one of our partner companies. If you do not want us to use personal data which you have not directly provided to us, you can let us know by contacting us at the address listed above.

What kind of information does Hero Nutritionals collect about me?

We collect information you voluntarily submit to Hero Nutritionals, for example:

  • Identifying information, such as your name and email address
  • Security information, such as your username, password or password hint, and acceptance of policies, licenses and warranties
  • Contact information, such as your name, mailing address and phone number
  • Billing information, such as credit card, expiration date, billing address and account history
  • Hero Nutritionals Website behavior, such as the pages visited, downloads, or searches requested
  • Browser information such, as the browser version, IP address, and the presence of various plug-ins and tools

How do you use my information?

As appropriate, the personal information collected on the Hero Nutritionals Website will be used to operate or improve the Hero Nutritionals Website, to provide our many service(s), or to carry out the transaction(s) you have requested or authorized. In support of these uses, Hero Nutritionals may use your personal information (i) to provide you with more effective customer service, (ii) to improve the Hero Nutritionals Website and any related Hero Nutritionals products or services, and (iii) to make the Hero Nutritionals Website easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Hero Nutritionals Website to your particular preference or interests.

Does Hero Nutritionals share my information with third parties?

Hero Nutritionals employs third party vendors and service providers (“Service Providers”) to perform various functions on its behalf. Services provided by Service Providers may include, but are not limited to, (i) managing customer information, (ii) processing credit card or check card payments, (iii) analyzing data, (iv) developing, hosting and maintaining the Hero Nutritionals Website and any related databases, or (v) communicating with our customers about Hero Nutritionals. Hero Nutritionals does not authorize any of the Service Providers to make any other use of your information or to contact you outside the context of the services related to the Hero Nutritionals Website. In the unlikely event of a sale of some or all of our business, Hero Nutritionals will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of the Privacy Policy. Hero Nutritionals reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Hero Nutritionals, its affiliates, and others.

How do I access my information? How do I change my information?

Your personal information can be accessed and changed by contacting Hero Nutritionals using the Contact Information provided above. Please be sure to include your full name and email address when contacting Hero Nutritionals to edit your personal information. Also, please allow one (1) week for email requests and three (3) weeks for postal mail requests to be fulfilled.